Here is a Step-By-Step Guide to Troubleshooting your Rockspace Wifi Extender

Step 1: Check the Basics

1. Power Connection: Ensure the extender is plugged into a working power outlet. The power LED should be lit.
2. WiFi Router: Make sure your main WiFi router is working correctly and has an active internet connection.
3. Placement: Position the extender halfway between your router and the area where you need better coverage. Avoid placing it near devices that can cause interference (e.g., microwaves, cordless phones).

Step 2: Verify Connections

1. WiFi Connection: Connect your device to the extender’s network. It should have a similar name to your main network, often with “_EXT” or similar suffix.
2. LAN Connection (if applicable): If using a wired connection, ensure the Ethernet cable is securely connected between the extender and the device.

Step 3: Check LEDs

1. Power LED: Should be solid or blinking, indicating the extender is powered on.
2. Signal LED: Typically, a solid light indicates a good connection to the router. If it’s off or blinking, the extender may be out of range or not connected properly.
3. WiFi LED: Should be lit, indicating the extender is broadcasting a signal.

Step 4: Reset the Extender

1. Factory Reset: Locate the reset button (usually a small hole). Use a paperclip or similar object to press and hold the reset button for about 10 seconds until the LEDs blink.
2. Reconfigure: Follow the initial setup instructions to reconfigure the extender.

Step 5: Reconfigure the Extender

1. Access Setup Page: Connect to the extender’s network and open a web browser. Enter the extender’s default IP address (usually 192.168.0.254 or similar) in the address bar.
2. Login: Enter the default username and password (usually found in the user manual or on the extender itself).
3. Setup Wizard: Follow the on-screen instructions to reconfigure the extender. Make sure you select the correct network (SSID) and enter the correct password.

Step 6: Firmware Update

1. Check Firmware: Visit the rockspace_ext website to see if there is a firmware update for your extender model.
2. Download Update: If available, download the firmware update.
3. Update: Access the extender’s web interface, navigate to the firmware update section, and follow the instructions to upload and install the update.

Step 7: Check for Interference

1. Channel Overlap: Use a WiFi analyzer app to check if other networks are on the same channel. If so, change your router’s channel.
2. Move Devices: Ensure other electronic devices that may cause interference are moved away from the extender.

Step 8: Contact Support

If none of the above steps work, contact Rockspace Wifi Extender setup customer support for further assistance. Have your model number, firmware version, and issue details ready.

Additional Tips:

• Restart Devices: Sometimes, restarting your devices (router, extender, and connected devices) can resolve connectivity issues.
• Check for Overheating: Ensure the extender is not overheating. It may need to cool down before working correctly again if it feels boiling.

If you need specific help with any of these steps, feel free to ask!